World Consumer Rights Day is held on March 15 every year. It was established by the International Consumers Union in 1983. The purpose is to expand the publicity of consumer rights protection, so that consumer rights can be paid attention to worldwide, so as to promote the promotion of various countries and regions. Cooperation and exchanges between consumer organizations to better protect consumer rights on an international scale.
The theme of 2022 World Consumer Rights Day is "Together to Promote Fair Consumption". The promotion of consumption fairness has the following four meanings:
The first is to strictly implement legal provisions to achieve more secure consumption fairness. Fairness is the value basis for realizing the legal rights and interests of consumers. my country's "Civil Code" and "Consumer Rights Protection Law" clearly stipulate that civil subjects must follow the "principle of fairness" in civil activities. In recent years, many issues of unfairness in the consumption field still exist, and with the continuous emergence of new forms of consumption and new models, consumers' calls for fair treatment have become stronger. Consumers’ associations must fully perform the responsibilities entrusted by the law. They must not only promote fairness in consumption in the normalized work of promoting the resolution of consumer disputes, but also proceed from the essential requirements of socialism with Chinese characteristics, actively link up with all social forces, and promote the improvement of relevant legal systems. , to jointly promote fairness in consumption, and make the legal protection foundation for consumer rights and interests more solid.
The second is to actively guide "science and technology for good" to achieve a deeper level of fairness in consumption. Economic development, technological progress and the rapid upgrading of consumer formats have met the individualized and diversified consumer needs of consumers to varying degrees. However, the "savage growth" and "disorderly expansion" of capital make some platforms and operators violate the ethical value pursuit of "science and technology for good", and improperly collect and Screening and use destroy the market order of fair competition, honesty and credit, and the safe, convenient and comfortable consumption environment. To jointly promote consumption fairness is to strengthen bottom-line thinking, strengthen supervision and regulation, guide operators to firmly establish the value concept of "science and technology for good", promote the standardized development of various consumption formats and models, ensure that all consumers enjoy equal consumption rights, and get rid of excessive consumption. Consumption injustice brought about by differentiation and discrimination, and achieve a deeper level of consumption fairness.
The third is to strengthen the protection of special groups and achieve greater fairness in consumption. The central government proposes to comprehensively promote rural revitalization as a major task in realizing the great rejuvenation of the Chinese nation. The "14th Five-Year Plan" clearly states that the basic rights and interests of special groups such as minors, the disabled and the elderly should be protected. To jointly promote consumption fairness is to promote consumption fairness for all consumers. It is necessary to promote the basic, inclusive, and bottom-line livelihood security supply, and to strengthen special consumer groups such as minors, the elderly, the disabled, and low-income groups. Protection efforts, make up for the shortcomings in the construction of the consumption environment in ethnic minority areas, rural areas, townships and county areas, so that they can enjoy equal opportunities and equal identities to participate in consumption activities, and keep up with the times on the basis of continuously satisfying consumer demand for basic public services The pace of consumption, sharing the fruits of reform and development, and realizing a wider range of consumption fairness.
The fourth is to practice green and low-carbon consumption and achieve more sustainable consumption fairness. Consumption fairness includes not only intra-generational consumption fairness, but also inter-generational consumption fairness. The Central Economic Work Conference at the end of 2021 proposed to enhance the national conservation awareness in the field of consumption, and advocate a simple, moderate, green and low-carbon lifestyle. Jointly promoting consumption fairness is a specific measure to implement the spirit of the Central Economic Work Conference. It is necessary to advocate consumers to actively practice green and low-carbon life and sustainable consumption methods, which means that our current consumption should be responsible for the sustainable consumption of future generations. Pay attention to their demands for fair consumption, and leave more earth resources for them, so that future generations can enjoy the same consumption rights as we do, and achieve more sustainable development.
In 1898, the world's first consumer organization was established in the United States.
In 1936, the National Consumers Union was established. After the Second World War, various organizations reflecting the interests and demands of consumers emerged one after another in some developed countries.
In 1960, the International Consumers Union was established. Since then, the consumer movement has become more active, and many developing countries have also established consumer organizations, making the consumer movement a global social phenomenon. There are more than 300 consumer organizations in more than 90 countries around the world. .
On March 15, 1962, Kennedy delivered a special presidential address on protecting the interests of consumers in the U.S. Congress. For the first time, he proposed the famous four rights of consumers, namely, the right to consume safely, and the right to be informed of basic facts when consuming. Rights, right to choose and right to appeal. With the development of consumer rights protection work, the four rights proposed by Kennedy and the other four rights identified by Consumers International are the right to meet basic needs, the right to justly resolve disputes, the right to master the basic knowledge of consumption and the right to maintain a healthy lifestyle. The right to live and work in the environment has become the 8 guidelines for protecting consumer rights around the world.
In 1983, the International Consumers Association designated March 15 each year as the International Consumer Rights Day. Since then, on March 15 every year, consumers and related organizations around the world will hold various activities to promote the further development of the consumer protection movement.
On April 9, 1985, the United Nations General Assembly unanimously adopted the "Guidelines for Consumer Protection", urging countries to take practical measures to safeguard the interests of consumers.
Choosing such a day as the "International Consumer Rights Day" is also to expand publicity, promote cooperation and exchanges between consumer organizations in various countries, attract attention on an international scale, and promote consumer protection activities.
As Rodafang Parkin, president of the International Consumers Union, said: "The interaction of people, the exchange of products, the activities of technology and communication, etc., require us to think and act on a global scale." She added: “Consumer organizations in every country should be included in the worldwide fight for consumer rights. While this fight goes on every day, we choose a day each year so that we can be heard on all sides.” A voice for consumers and a mental drive for future missions.
Provide information to consumers, educate consumers, and improve consumers' awareness and ability to safeguard their rights and interests.
Handle consumer complaints and help consumers recover losses.
Collect consumer opinions and give feedback to businesses.
Create public opinion, publicize the rights of consumers, and form public opinion pressure to improve the status of consumers.
Participate in the formulation of national or government related consumer laws and policies, and require the government to establish a consumer administrative system to deal with consumer issues.
Establish consumer groups and establish consumer sovereignty.
Strengthen consumer international groups and cooperation.